Hotel Daily Recap Report

Your property management system tells you what happened operationally. Occupancy, check-ins, RevPAR. What it doesn't tell you is what your guests experienced, what they said about it, and what's quietly building into a pattern that shows up on TripAdvisor three weeks from now.

TSO Hotels sends you a daily recap every morning. Everything that came in across reviews, DMs, and voicemails. Everything that was handled. Everything that still needs your attention. One read. Full picture. No platform-hopping.

That recap is also a record. Every interaction logged, sentiment scored, complaint category tagged. If the same issue surfaces across your property three or more times in a 30-day window, you get an alert before it becomes a visible pattern on Google or Booking.com. At that point it's still an operations problem. Once it's on the review page, it's a reputation problem.

Most hotel owners find out about recurring issues from a bad month of reviews. You'll find out in time to fix it.

Sample Recap

TSO Hotels

Daily Recap Report

The Winslow · Tuesday, May 12, 2026

Reviews — 4 new

Google · 5 stars · Christine L.

"Stayed two nights for a work trip and didn't want to leave. The room was quiet, the bed was actually comfortable, and nobody tried to upsell me anything at check-in. That alone deserves five stars."

Response sent 11:27pm

"Christine, quiet and no upsells. We'll take that as the highest possible compliment. Come back whenever Portland pulls you back."

Google · 2 stars · Brian T.

"Hot water in room 214 took almost four minutes to come through. Mentioned it at checkout and got a shrug. Won't be back."

Response sent 12:14am

"Brian, a four-minute wait for hot water is a real problem and a shrug at checkout made it worse. You deserved better on both counts. We've flagged room 214 for maintenance and we've noted the checkout interaction internally. That's not the standard we hold ourselves to and we own it."

Flagged: Maintenance. Room 214 hot water. Second mention in 11 days. Recommend engineering review before next booking.

TripAdvisor · 4 stars · Melissa R.

"Beautiful property, great location. Only reason it's not five stars is that our room wasn't ready until almost 4pm even though we were told 3pm was standard check-in. Staff were apologetic so it didn't ruin anything."

Response sent 1:02am

"Melissa, 4pm when we said 3pm is on us. The apology from the team was the right move but the delay shouldn't have happened. Glad it didn't define the stay. We'd like to have you back under better circumstances."

Booking.com · 5 stars · Omar J.

"Third time staying here. The front desk remembered my name without looking at the computer. That's the whole review."

Response sent 1:31am

"Omar, three visits in and we know your name. That's exactly how it should work. See you on the fourth."

Missed Calls — 3

8:54pm · Voicemail left · High priority

Karen S. Inquiring about a room block for a product launch event. 18 rooms, four nights in July. Needs confirmation on AV hookups in the common area and whether exclusive buyout is an option.

Voicemail transcribed. Callback script delivered to your team 9:09pm

"Hi Karen, this is Jordan calling from The Winslow. We got your message about the July room block and wanted to get back to you tonight. We do have availability for that window and buyout conversations are something we're open to. I'd love to connect tomorrow to walk through the AV situation and talk through what an exclusive arrangement would look like for your team. What time works best?"

Outcome: Pending. Follow-up scheduled 9am Wednesday.

9:18pm · Voicemail left · Standard priority

Guest calling to confirm early check-in for Thursday. Arriving on the 6:45am flight from SFO.

Response sent 9:31pm via email on file

"We have your reservation noted. A 6:45am arrival means you'll be ahead of our standard check-in window but we'll do our best to have a room ready. If one isn't available when you arrive we'll hold your bags, get you set up with the wifi, and text you the moment the room is cleared. Safe travels."

11:52pm · No voicemail left

Flagged for awareness only. No action taken.

DMs — 2

Instagram · Booking inquiry

Guest asked about pet policy. Traveling with a medium-sized dog, checking availability for late May.

Response sent 12:09am

"We are pet friendly. Dogs under 60 pounds are welcome with a $35 nightly fee. Late May has availability right now but it fills faster than people expect. Want me to send you a direct link to lock in the dates?"

Google Q&A · Guest question

Guest asked whether street parking is realistic near the property or if they should plan for a garage.

Response sent 12:44am

"Street parking in the neighborhood is hit or miss, especially Thursday through Sunday. The NW 13th garage is two blocks out and runs about $18 a night. Most guests who drive plan for the garage and don't think twice about it. Happy to add a parking note to your reservation so the front desk has it ready when you arrive."

Summary 4 reviews responded to. 1 escalation flagged — room 214 hot water, second complaint in 11 days, engineering review recommended before next booking. 3 missed calls received. 1 high-priority buyout inquiry pending follow-up 9am Wednesday. 2 DMs handled. Nothing buried.

You have a PMS. You don't have someone watching what guests say about the stay after they leave.