About
Built by hospitality veterans.
I've spent 25 years in hospitality. Restaurant operator. Hotel corporate operator.
I founded and operated Lowcountry Restaurant Group under T2 Development, growing it from one location to six across three states. When T2 Development built SpringHill Suites Chinatown from a parking lot, they leaned on me for hospitality, guest communications, and marketing. We moved the property from 70th to 6th on TripAdvisor.
Two very different operations. The same gap in both.
Reviews sitting unanswered for days. DMs that fell through. Voicemails nobody had time to return. Not because anyone stopped caring. Because the floor demands everything, and the inbox is always later.
Hotels feel this at a different scale. More rooms, more touchpoints, higher stakes per interaction, and guests who will post before they pack.
TSO Hotels exists to give independent operators a clean answer to that problem. We respond to every review, every DM, and every missed call within 24 hours. If there's a backlog, we clear it and reset the standard so it holds.
Every interaction we handle gets logged and classified at intake. Sentiment scored, complaint category tagged, escalation flag raised if needed. Over time that data aggregates into weekly summaries and monthly performance reports: response rate, average response time, sentiment trend, top recurring complaint categories by frequency. If the same issue is appearing across your property three or more times in a 30-day window, you get an alert before it becomes a review pattern.
You are not just getting responses. You are getting a structured record of what your guests are actually experiencing, with enough data to act on it.
Our team has handled real guests in difficult moments. We know when someone needs an acknowledgment, a real conversation, or a comp. We learn your voice, your property, and your policies so every response sounds like it came from you.
Because if a guest reaches out and hears nothing, they don't assume you were busy. They assume you didn't care. And that rarely gets a second chance.
If you've built something worth protecting, we'll make sure every guest who reaches out feels it. Let's talk about your property.